Complaints & Dispute Resolution

Manor Realty is licensed under the Real Estate Agents Act 2008. This page sets out our written in-house complaints and dispute resolution procedure, maintained in accordance with the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012. A copy of this procedure is available to all clients and customers on request.

Our in-house procedure

1. Get in touch. Contact our licensee agent, Harman Kalotia, on +64 22 502 4954 or harman@manorrealty.co.nz — or use the form below. Tell us who or what your complaint is about, and what outcome you are seeking.
2. Put it in writing. We may ask you to set out your complaint in writing so it can be properly investigated. Harman will investigate and respond to your written complaint within 10 working days, and may suggest meeting to discuss a resolution.
3. Our proposed resolution. If the matter is not resolved in discussion, we will send you a written proposal to resolve your complaint.
4. Your response. You have 5 working days to respond in writing — accepting our proposal or suggesting an alternative way to resolve the matter.
5. Resolution or mediation. We will either implement the agreed resolution, or may invite you to take part in independent mediation.
6. End of the in-house process. If mediation is declined or unsuccessful, that concludes our in-house procedure. You may take your complaint to the Real Estate Authority at any stage.

Make a complaint

Submissions go directly to Harman Kalotia (Managing Director) and are handled under the procedure above.