Tenants

When you move in to the property, you will be emailed a report outlining the condition of the home upon occupancy. This will give you an opportunity to ensure the report is all true and correct and make any amendments within 7 days of your start date. This will ensure that you are not held responsible for any damages which may have been pre-existing.

Routine inspections are conducted every 3 to 4 months for the landlord's records. This will outline the current condition of the home as well as addressing any maintenance issues or recommended remedial works for the landlords benefit. We encourage tenants to ensure that any issues, be it big or small, are noted so we can address them.

Through the duration of your tenancy, we respectfully request that you notify us of any maintenance issues as they arise. Please contact your property manager via email so we can keep a written communication trail. From here, we will liaise with the landlord and contractors to remedy any issues as quickly as possible. If you have any emergencies after hours and cannot reach your property manager, you are permitted to contact emergency contractors directly. However, it’s important that you know that should the issue not be deemed an emergency, you may be responsible for payment of any preceding invoices.

You are required as per the legislation to give 28 days notice in writing to your property manager. Once the vacate notice is received, we will contact you and advise of the requirements for handing the property over with vacant possession. Upon receipt of the keys, we will book the final inspection.